Terms of Service

These Terms set forth the rights, obligations, and responsibilities, as well as the conditions and procedures for use of the Service, between welkit (hereinafter the "Company") and Customers using the KLOW service (hereinafter the "Service") operated by the Company.

(1) "Company" means welkit, which operates the KLOW Service.

(2) "Service" means the online commerce service operated by the Company through the KLOW website and mobile web, which provides overseas Customers with product information, ordering, payment, shipping notifications, and customer support.

(3) "KLOW" means the name of the online commerce service operated by the Company, and does not refer to any third-party seller intermediation platform, open market, or purchase-agency (代行/daihang) service.

(4) "Customer" or "User" means any person who, under these Terms, uses the Service to view product information or to place orders and make payments.

(5) "Product" means cosmetics, beauty-related goods, and other related items that the Company sells to Customers through the KLOW Service.

(6) "Partner Brand" or "Supplier" means a business that has entered into a separate product supply agreement or partnership agreement with the Company and supplies products or product information to the Company. A Partner Brand or Supplier is not a seller that transacts directly with Customers; the Company is the sole party responsible for sales, order processing, payment, shipping notifications, and customer support vis-à-vis the Customer.

(7) "Order" means the act by which a Customer enters product, quantity, shipping address, payment information, and other details within the Service and expresses an intent to purchase to the Company.

(8) "Payment" means the act by which a Customer pays the product purchase price to the Company through the payment methods made available within the Service.

(9) "Fulfillment Partner" means a logistics provider that has a contract or partnership with the Company for the purpose of supporting the Company's order processing, shipping, and overseas dispatch operations.

(1) KLOW is an online commerce service operated by the Company.

(2) The Company, through the KLOW Service, provides product information to Customers and receives product orders and payments from Customers.

(3) KLOW is not an open market, sales-intermediation platform, or purchase-agency service that connects third-party sellers with buyers.

(4) The Company is the sole party responsible for product sales, order intake, payment management, shipping notifications, and customer support vis-à-vis the Customer.

(5) Partner Brands or Suppliers are vendors or partners that supply products or product information to the Company; they are not sellers that transact directly with Customers, and they do not directly receive Customer payment funds.

(6) Amounts paid by the Company to Partner Brands or Suppliers are not settlement of seller proceeds derived from Customer payments, but rather product supply payments under the product supply agreement between the Company and the Partner Brand or Supplier.

(1) The Company provides the following services to Customers: 1. Provision of product information; 2. Provision of order placement and payment functions; 3. Shipping address entry and shipping notifications; 4. Order history viewing; 5. Customer inquiries and support; 6. Other online commerce–related services as designated by the Company.

(2) Where operationally necessary, the Company may cooperate with Partner Brands, Suppliers, or Fulfillment Partners to handle tasks required for product preparation, dispatch, shipping, and customer support.

(3) The Company may modify or improve portions of the Service for the stable operation and improvement of the Service.

(1) The Customer may, after reviewing product information within the Service, place an order in accordance with the procedures prescribed by the Company.

(2) The Customer pays the product purchase price to the Company through the payment methods provided by the Company.

(3) The Customer's order and payment constitute a product purchase contract between the Company and the Customer.

(4) Upon receipt of the Customer's order, the Company proceeds with product preparation, dispatch arrangement, and shipping notifications.

(5) Where necessary to prepare, dispatch, or ship ordered products, the Company may share order-processing information with Partner Brands, Suppliers, or Fulfillment Partners.

(1) The Company carries out shipping procedures based on the shipping address entered by the Customer.

(2) Products may be dispatched to overseas Customers through a shipping address designated by the Company, through a Fulfillment Partner, or through other shipping arrangements.

(3) Partner Brands or Suppliers may, at the Company's request, deliver products to a shipping address or Fulfillment Partner designated by the Company.

(4) Shipping time may vary depending on product preparation status, logistics provider conditions, customs clearance procedures, and country-specific shipping environments.

(5) Shipping delays, returns, or additional costs caused by an incorrect shipping address entered by the Customer may be borne by the Customer.

(1) Customers may request order cancellation, exchange, or refund in accordance with the cancellation, exchange, and refund policies established by the Company.

(2) Cancellation or refund may be restricted where products have already been dispatched or where overseas shipping procedures have already commenced.

(3) Where, due to the nature of the product, the product has been used, opened, damaged, or its packaging has been damaged, exchange or refund may be restricted.

(4) Where a product defect, mis-shipment, or other cause attributable to the Company is confirmed, the Company processes exchange or refund in accordance with applicable law and the Company's policies.

(5) Where a refund is approved, the Company processes the refund through the payment method used by the Customer.

(1) As the operator of the KLOW Service, the Company performs the provision of product information, order intake, payment management, shipping notifications, and customer support.

(2) The Company provides the systems and procedures necessary for Customers to order and pay for products within the Service.

(3) The Company may cooperate with Partner Brands, Suppliers, or Fulfillment Partners to process Customer orders.

(4) In transactions with Customers, the Company, as the seller, bears responsibility under applicable law and these Terms.

(1) A Partner Brand or Supplier is a business that has entered into a separate product supply agreement or partnership agreement with the Company.

(2) Partner Brands or Suppliers are not sellers that transact directly with Customers, and they do not directly receive Customer payment funds or settle directly with Customers.

(3) Amounts paid by the Company to Partner Brands or Suppliers are not settlement of seller proceeds derived from Customer payments, but rather product supply payments under the product supply agreement between the Company and the Partner Brand or Supplier.

(4) The Company is the sole party responsible for sales, order processing, payment, shipping notifications, and customer support vis-à-vis the Customer.

(1) These Terms take effect upon being posted on the Service or otherwise made known to Users.

(2) The Company may amend these Terms within the limits permitted by applicable law. Amendments and their effective date will be announced at least 7 days in advance (or 30 days in advance for changes that are unfavorable or material to Users).

(3) If a User does not agree to the amended Terms, the User may terminate the service agreement. If the User does not express objection by the announced effective date, the User is deemed to have agreed.

(1) A User applies for membership by completing the member information in the form prescribed by the Company and indicating consent to these Terms and the Privacy Policy.

(2) The Company may refuse an application, or terminate the service agreement after the fact, in any of the following cases: 1. The applicant used another person's identity; 2. The applicant provided false information or omitted information required by the Company; 3. The applicant is under 14 years of age and has applied without the consent of a legal representative; 4. Any other violation of applicable law or these Terms.

Members must not engage in any of the following: 1. Using another person's information; 2. Modifying information posted by the Company without authorization; 3. Transmitting or posting information other than that designated by the Company; 4. Infringing on the intellectual property rights of the Company or any third party; 5. Defaming or damaging the reputation of the Company or other Users; 6. Disclosing or posting obscene or violent messages, images, or audio, or any other information contrary to public order and morals.

(1) Copyright in content produced by the Company within the Service belongs to the Company.

(2) Copyright in content posted by Users within the Service belongs to the respective User; the Company may use such content non-exclusively for the purpose of operating, promoting, and improving the Service.

(1) The Company is exempt from liability when it is unable to provide the Service due to force majeure events, including natural disasters, war, or service outages at upstream telecommunications carriers.

(2) The Company has no obligation to intervene in disputes that arise between Users, or between a User and a third party, through the Service, and bears no liability for damages resulting therefrom.

(3) The Company does not guarantee the reliability or accuracy of information posted by Users on the Service.

(1) Matters not specified in these Terms are governed by applicable law and commercial custom.

(2) Any dispute arising between the Company and a User in connection with use of the Service shall be governed by the laws of the Republic of Korea, with jurisdiction determined under Korea's Civil Procedure Act.

These Terms take effect on 2026-05-19.