Purchase & Refund Policy

This Policy applies to purchases and international shipments of Korean K-beauty products through the KLOW Concierge service.

(1) When a User submits a Concierge request, the Company informs the User of product availability and the final price (product price, domestic logistics fee, international shipping fee, service fee, etc.).

(2) The User agrees to the quoted estimate and then completes payment. The purchase contract is formed upon completion of payment.

(3) Payment methods, exchange rates, and country-specific taxes (duties, VAT, etc.) may vary by the User’s country or region; such costs are borne by the User.

(1) The estimated time for domestic sourcing and international shipping is communicated upon order confirmation and may change based on product availability and international logistics conditions.

(2) In the event of loss or damage during transit, reshipment or refund will be processed in accordance with the carrier’s terms and the Company’s judgment.

(1) Pursuant to the E-Commerce Act, the User may request withdrawal of offer within 7 days of receipt of the product.

(2) Withdrawal may be restricted in the following cases: 1. The product has been lost or damaged due to causes attributable to the User; 2. The value of the product has significantly decreased due to the User’s use (e.g., opened or used cosmetics); 3. The value of the product has significantly decreased with the passage of time so that resale has become difficult; 4. Limited items individually sourced at the User’s request.

(1) Refunds are processed by the original payment method within 3 business days after receipt of the returned product and completion of inspection.

(2) Refund amounts are calculated in the original payment currency. Exchange-rate differences, overseas payment fees, and international return shipping costs are, as a rule, borne by the User.

(1) Exchange / return requests can be submitted via the in-Service inquiry form or by email to customer support.

(2) The Company provides guidance on the handling procedure within 3 business days of receipt, and the User arranges the return shipment as guided.

Purchase-related disputes are resolved first through good-faith discussion between the Company and the User. If resolution cannot be reached through discussion, the Act on Consumer Protection in Electronic Commerce and other applicable laws apply.

This Policy takes effect on 2026-04-15.