Purchase & Refund Policy

This Policy applies to orders, payments, shipping, and refunds for K-beauty products that the Company sells directly to overseas Customers through the KLOW Service. The Company is the seller in all transactions covered by this Policy; this Policy does not apply to any third-party sales, intermediation, or purchase-agency arrangement.

(1) The Customer reviews product information within the Service and places an order in accordance with the procedures prescribed by the Company, paying the product purchase price to the Company through the payment methods provided by the Company.

(2) A product purchase contract is formed between the Company and the Customer upon completion of payment.

(3) Prices are displayed in U.S. dollars (USD) and reflect the product price, international shipping fee, and the exchange rate at the time of payment.

(4) Customs duties, value-added tax, and other taxes imposed by the destination country may apply, and such costs are, as a rule, borne by the Customer.

(1) The Company carries out shipping procedures based on the shipping address entered by the Customer.

(2) The estimated time for domestic dispatch and international shipping may vary depending on product preparation status, fulfillment partner conditions, and customs clearance procedures.

(3) In the event of loss or damage during transit, reshipment or refund is processed in accordance with the fulfillment partner's terms and the Company's policies.

(1) Pursuant to the E-Commerce Act, the Customer may request withdrawal of offer within 7 days of receipt of the product.

(2) Withdrawal may be restricted in the following cases: 1. The product has been lost or damaged due to causes attributable to the Customer; 2. The value of the product has significantly decreased due to the Customer's use (e.g., opened or used cosmetics); 3. The value of the product has significantly decreased with the passage of time so that resale has become difficult; 4. Limited items individually procured at the Customer's request.

(1) Refunds are processed by the Company through the Customer's original payment method within 3 business days after the Company receives and inspects the returned product.

(2) Refund amounts are calculated in the original payment currency (USD). Exchange-rate differences, overseas payment fees, and international return shipping costs are, as a rule, borne by the Customer.

(1) Exchange / return requests can be submitted to the Company via the in-Service inquiry form or by email to customer support.

(2) The Company provides guidance on the handling procedure within 3 business days of receipt, and the Customer arranges the return shipment as guided.

Purchase-related disputes are resolved first through good-faith discussion between the Company and the Customer. If resolution cannot be reached through discussion, the Act on Consumer Protection in Electronic Commerce and other applicable laws apply.

This Policy takes effect on 2026-05-19.